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Successful acquisitions and mergers require strong leadership and a clear voice to guide both the acquirers and the acquirees through the integration process. There are multiple schools of thought to implementing cultural and operational transformations.

Every company has competitors. Today’s customer tends to be fickle more than loyal, fancies themselves the greatest critic of customer service or products, and will Twitter or Facebook your company’s shortcomings before you even have an inkling something might not be right. Will they switch to the next best solution or stay with your offerings?